Shipping Policy

Thank you for choosing Fitlybuy for your bone conduction headphones. We’re committed to delivering your orders promptly and securely. Please review our shipping policy:

Order Processing Time:

We typically require 2 business days to prepare and package your order. Orders placed on weekends or holidays will be processed the next business day.

Shipping Method:

  • We use Australia Post for all shipments, providing reliable tracking information.
  • Once your order is dispatched, you’ll receive a tracking number via email for real-time tracking.

Delivery Time:

Standard shipping within Australia typically takes 2 to 5 business days. Please note that unforeseen circumstances may affect delivery times.

Non-Receipt of Shipment:

If you haven’t received your package within a reasonable timeframe after receiving tracking information, please contact us at for assistance.

Damaged Shipments:

If your shipment arrives damaged, contact us at with clear photos of the damaged packaging and product for prompt assistance.

Lost or Stolen Shipments:

If your shipment is marked as delivered but is lost or stolen, please contact us immediately, and we’ll assist in resolving the issue.

Customer Support:

For any shipping-related questions or assistance, please reach out to us at Your satisfaction is our priority.