Return and Refund Policy – My Choice
Returns within 14 Days
We’re dedicated to providing you with the best bone conduction headphones. If you’re not completely satisfied, we offer a hassle-free return and refund policy within 14 days of delivery.
How to Request a Return:
- Email us at support@fitlybuy.com with “Return Request” in the subject line.
- Include following details in the email:
- Order number
- Contact info
- Reason for return
- Clear photos/videos of the product’s condition
Approval and Instructions:
Once we receive your email, our team will review your request. If approved, we’ll provide instructions on product collection. Please ensure secure packaging.
Refund Process:
Upon receiving the returned product, we’ll process your refund within 2-3 business days to your original payment method.
Eligibility:
Our policy covers bone conduction headphones purchased within the last 14 days in original condition with accessories and packaging.
Changed Your Mind?
Yes, we accept returns if you’re unsatisfied or changed your mind. We want you to be happy with your purchase.
Return Shipping:
We cover return shipping for defects or wrong items. For other reasons, return shipping costs may apply.
Damaged or Defective?
Contact us at support@fitlybuy.com for damaged or defective items. We’ll arrange a replacement or full refund, including return shipping.
